Phyllis Doulaveris, DNP, is the senior vice president, National Patient Care Services, and chief nurse executive for Kaiser Permanente.
Phyllis is an accomplished nurse executive who has a 25-year track record of creating a nursing culture of excellence and improving clinical outcomes and patient experience through compassionate, evidence-based care. In her new role, she will use her expertise to drive the strategic vision for nursing and patient care across the care continuum, advance innovation in care delivery, and elevate nursing practice.
Phyllis joined Kaiser Permanente from Banner Health, where she served as senior vice president for patient care services and chief nursing officer since 2018. She was responsible for overseeing the delivery of care provided by 18,000 nurses across 31 acute care hospitals in 6 states.
At Banner Health, Phyllis established a care delivery operations team that successfully created the organization’s first consistent, systemwide nursing policies, processes, and communications. She also led system strategy and directed operations for trauma, women and infants, perioperative, and emergency services. Under her leadership, the clinical education team achieved the Accreditation with Distinction designation from the American Nurses Credentialing Center (ANCC) for Banner Health’s nursing residency program.
Prior to Banner Health, Phyllis served as chief nurse executive for Mercy Health in Cincinnati, Ohio, which has 23 hospitals and more than 450 locations across Ohio and Kentucky. She led the system’s strategy to achieve a unified model of nursing professional practice and policies and standardized the platform for clinical education and nursing residency across the system. She was also the executive sponsor of Mercy Health’s successful Magnet certification for 2 of its regions.
Throughout her service as a nursing executive, Phyllis has demonstrated a deep understanding of the importance of standardization in producing quality outcomes and the power of using data to achieve strategic objectives. In fact, early in her career, she was the Centers for Disease Control and Prevention’s first health informatics specialist, supporting several federal biomedical informatics initiatives at the CDC’s National Center for Health Statistics. She has also been accountable for nursing informatics in many of her leadership positions.
Phyllis is committed to advancing the professional practice of nursing and shaping the next generation of nurses. In her new role, she will be responsible for establishing compelling nursing career path options across the enterprise and implementing creative solutions in response to national nursing workforce shortages. In addition, Phyllis will lead Kaiser Permanente in its journey to achieve Magnet designation for all of our hospitals.
Phyllis has a Bachelor of Science and a Master of Science in nursing, both from the University of Maryland. She also holds a Doctorate of Nursing Practice from Marquette University. She is an American Nurses Association board certified nurse executive (advanced) and a National Association for Healthcare Quality certified professional in health care quality, and is certified as a Lean Six Sigma Black Belt.