Kaiser Permanente’s Central Valley Area (CVA) is committed to strengthening the emotional and intellectual engagement of its workforce, with a focus on transforming workplace culture.
Culture C.R.E.W. is the overarching People strategy central to our culture transformation. The approach and deployment of intentional initiatives, activities, and events are directly aligned with the organization’s mission, vision, values, and strategic priorities. Its purpose is to strengthen the emotional and intellectual commitment of Kaiser Permanente’s Central Valley workforce through thoughtfully designed, purposeful experiences. By fostering deeper connections to our organizational objectives, the strategy promotes a culture of transformation, driving greater engagement, empowerment, and overall well-being within the workplace. This is a grassroots strategy collaborating with frontline employees honoring our Speak Up culture.
One of the key initiatives is the creation of an Employee Engagement Committee, comprised of at least 80% frontline staff, that will help drive initiatives reflecting the organization’s Service Values and its Culture of Health initiatives, including Rise & Renew, Live Well Be Well, Community, Equity, Inclusion & Diversity, Highly Reliable Organization, and Workplace Safety. A focus on promoting joy at work and fostering a supportive, inclusive environment is also prioritized.
While the Culture C.R.E.W. Thank You Rounds play a crucial role in advancing the broader objective of creating an environment where employees feel heard, valued, and included. They offer a dedicated space for pause & play, feedback, sharing updates on key initiatives, and reinforcing organizational priorities. The insights gained from these interactions are instrumental in shaping decisions that drive improvements in employee satisfaction, engagement, and performance that drive engagement and position CVA as the best place to work, fostering an environment of well-being and fulfillment, and ensuring CVA is a place where employees want to work, providers want to practice, and members want to seek care.
The expected outcomes include recruiting and retaining top talent, fostering an inclusive and diverse work environment, and promoting a culture of health. The initiative aims to create a supportive atmosphere where employees feel valued, contributing to Kaiser Permanente’s ability to provide world-class care and service to the communities it serves.
Aphriekah Duhaney-West, MSN, MBA, FACHE, PHN, CPPS
Senior Vice President and Area Manager