The Central Valley Service Area continues to broaden and expand our focus on employee engagement as a key driver for employee satisfaction, consumer experience, and overall performance outcomes. Most recently we have created a front-line driven advisory committee, with a core vision of representing the employees voice to drive best practices from the frontline employee and supervisor perspective.
This advisory workgroup exists to recommend, evaluate, and track local engagement strategy activities that achieve the Employee Promise of them feeling heard, valued, included. This multidimensional group strives for Kaiser Central Valley to truly be the Best Place to Work by evaluating our current state, understanding strengths and opportunities, and recommend practices determined from both within and outside of Kaiser Permanente to create meaningful recommendations that will drive our People outcomes. As part of this journey, and CNE partnership, our front-lined nurses from each of our 5 Magnet Professional Governance Councils are part of this advisory group to ensure nursing’s voice, bidirectional communication and spread information throughout all nursing units at both Modesto and Manteca Medical Centers and our Stockton Ambulatory Surgery site.
Our initial membership has representation from Kaiser Foundation Hospital (KFH), KFH/Plan (KFH/P), and The Permanente Medical Group (TPMG), including various job roles, locations, shifts, and schedules to be as inclusive as possible. The team is aware that they should bring not only their own voice, as a perspective of their personal experience, but a voice for the entire frontline group as much as they can.
The first project is underway, where this workgroup is going to be “interviewing” groups with high outcomes or tremendous improvements on the most recent Engagement Index survey results. These interactions will be frontline-to-frontline conversations, where we intend to have 3-5 recommendations presented to Senior Leadership before the end of 2024.
This is a workgroup that we are excited about and will continue to mature as an effective advisory function as the voice of the frontline employees.