Behind every successful hospital lies a team of dedicated professionals whose tireless work ensures smooth operations and exceptional patient care. Recently, the Campus Support Nurses (CSNs) were honored with the prestigious Victory Award for their contributions to the hospital’s 5 Star Discharge Information composite in Patient Experience, recognizing their remarkable contributions to teamwork, safety, and outcomes. This accolade shines a spotlight on the pivotal role CSNs play in facilitating seamless patient transitions and hospital efficiency.
CSNs are the backbone of throughput, supporting discharges, admissions, and transfers. They do not carry assigned patient loads, allowing them to focus on creating admittable beds, assisting with clinical procedures, and addressing critical needs. They are collaborators, problem-solvers, and patient safety advocates.
Their impact is deeply personal. Angelica Ojascastro, BSN, RN, SNIII, flagged a prescription for ibuprofen for a patient on blood thinners, recognizing the risk of bleeding and coordinating with pharmacy staff to ensure a safer alternative. Jica Naval, BSN, RN, SNIV, stepped in during a discharge to provide more detailed dietary guidance. By collaborating with a dietitian and social worker, Jica ensured the patient and caregiver felt fully prepared for recovery at home.
Patricia Solis, ADN, RN, considers CSNs as the last set of eyes on patients before discharge, they take extra moments to address concerns, collaborate with multidisciplinary teams, and reassure patients with the information that matters most.
For the CSNs, the Victory Award is more than recognition. “This award reminds us that the work we do matters,” Angelica shared. Patricia added, “Knowing I’ve made a difference gives me immense pride in the quality of care I provide.”