To secure market leadership and provide comprehensive care for an anticipated 545,000+ members by 2034, the Central Valley Area (CVA) must invest strategically in primary, specialty, and acute care services. Focused growth in the southeast quadrant of Northern California will address health care and geographical disparities, ensuring equitable access to high-quality care.
The Central Valley Area is Kaiser Permanente’s largest planned service area by 2033, and the strategy aims to deliver exceptional care through clinical excellence, a strong organizational culture, and an engaged workforce. Modesto, with the second-largest patient population, requires a consistent continuum of care to retain members, particularly mothers, whose decisions significantly influence family health care choices.
Recent pediatric satisfaction trends are promising, with October results showing an 85.7% “Top Box” recommendation rate, the highest in the region. This success reflects a commitment to excellence and prioritizing patient and family care. Leadership rounding from Monday to Friday has played a key role in improving survey distribution and completion rates.
To enhance care experiences, key initiatives include:
- Hardcopy Surveys: Recognizing not all families have online access, hardcopy surveys provided before discharge have been effective in capturing feedback. These are easily accessible to staff and can be returned via the Unit Assistant desk or mailed home.
- Focused Leadership Rounding: Direct engagement between leadership and families ensures experiences align with care standards, reinforcing trust and supporting continuous improvement.
Looking ahead, maintaining this momentum is crucial for sustaining leadership in pediatric care. Ensuring consistently positive experiences throughout the care continuum will strengthen member loyalty and uphold Kaiser Permanente’s reputation for clinical excellence. With strategic investments and a focus on patient satisfaction, the Central Valley Area will remain a trusted health care partner for Northern California families.