Kaiser Permanente Fresno Critical Care Unit joined the Healthy Workforce Institute (HWI) more than five years ago to address negative behaviors that were impacting the team culture in the department. Due to the success of this program, HWI is being spread to departments throughout Patient Care Services.
The CCU Healthy Workforce – Everyday Respect project was highlighted at the 46th Annual Association of California Nurse Leaders conference earlier this year. Nursing Operations Director Bridgette Wilson, MSN, RN, and Staff Nurse III Kristen Watkins, ASN, RN presented the team’s findings and recommendations.