Kaiser Roseville’s Workplace Violence Program (WPV), led by Thuy Ho, RN, Tera Mitts, RN, Renee Stalker, RN, and Natalie Rommel, RN, has made significant strides in improving safety for staff through increased utilization of the Threat Management Response Team (TMRT).
Formed in 2016, the TMRT provides guidance for staff on how to access resources when dealing with threatening or intimidating behaviors. The goal of the WPV Program was to reduce Code Gray calls by increasing TMRT engagement. To support this initiative, the WPV team developed a comprehensive 4-hour training course covering TMRT procedures, the difference between Code TMRT and Code Gray, workplace violence regulations, reporting, and documentation. Approved by nursing leadership in March 2024, the training launched in April and has successfully trained nearly 600 RNs by the end of 2024. This education has led to a reduction in Code Gray calls and an increase in TMRT usage. Additionally, physical contact workplace injuries have significantly decreased, with 39 reported in 2024 compared to 49 in 2023. The WPV Program is committed to continuing this important training to further enhance the safety and well-being of all staff at Kaiser Roseville.