In the spirit of maintaining one of the lowest Safety Priority Index (SPI) scores across all Kaiser Permanente Northern California medical centers, the Redwood City Quality & Safety Council is taking action to help reduce patient harm, including preventative measures for falls, HAPI, HAP, CLABSI, and CAUTI.
Redwood City Quality Nurse Liaison, Sherie May Domingo, BSN, RN, partners with the quality and safety champions on each hospital unit to assess and understand opportunities and challenges and uses a roving education cart to engage 1-on-1 with nurses. “To get the nurse’s attention, we decorate the cart in holiday themes and give away KP swag and snacks,” said Domingo.
One recent peer-to-peer outreach was around improving HAPI and rover documentation. “We took our cart to the units showing best practices for HAPI,” added Domingo.
Nurses provide feedback and share any opportunities they see around quality and safety during the 1-on-1s and in follow up surveys. Based on their feedback, the Council, in partnership with nurse leaders, develops initiatives that aim to support nurses and improve the safety and well-being of patients.
“We want to have buy-in from nurses, and their input is valuable for every project,” said Domingo.