Vivian Ochiagha, MSN, CMSRN, led a revamp of Kaiser Richmond’s My Medication Matters initiative, ensuring patients receive clear, accessible information about their medications, including usage, side effects, and safety. This quality improvement effort empowers patients to make informed decisions, enhancing their experience and fostering better health outcomes. The medication-related patient experiences question scores on the HCAHPS survey have improved since this work began, at the unit level and across the hospital.
