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Group of nurses with Caring Cart

Fostering compassion and community with the Caring Council  

The Caring Council, consisting of Ana Dubon, BSN, RN, Aiza Manugue, RN, Arlina Bocaling, BSN, RN, CCRN, Carmen Ramos, BSN, RN, Eileen Grafia, BSN, RN, Eva Chun, BSN, RN, Maureen Crehan, RN, CPAN, CAPA, Victoria Palomar, MSN, RN, CCRN, Yuying Li, BSN, RN, and Leonor Go, BSN, RN, RN, introduced the Caring Cart rounds and wellness classes to support nurse well-being and foster a sense of community within the workplace. These initiatives were designed to provide staff with both physical nourishment and emotional support, ultimately enhancing overall morale.

Caring Cart Rounds cater to all shifts on the first Wednesday of every month. Each cart is filled with snacks and beverages, offering nurses quick relief during their busy shifts. The cart also highlights professional development opportunities like certification prep courses, mentoring programs, and recognitions like the DAISY Awards. This initiative also reminds nurses of available growth opportunities and celebrates their accomplishments, contributing to a positive and motivating work environment.

The monthly wellness classes focus on holistic well-being, covering topics that promote physical, mental, and emotional self-care. The wellness classes encourage a culture of care that extends beyond patient interactions, ensuring that nurses are supported in their personal health journeys. 

 

Celebrity diversity with cultural enrichment programs

We are proud to highlight the significance of cultural enrichment events like the Annual Tinkling, Art Show, and Merienda, which foster an inclusive and supportive workplace. During Filipino American History Month, our ED Director Leo Ruel Eusebio, MSN, MHA, RN, CPEN, CEN, showcased his talent by painting and displaying artwork inspired by the Philippines, contributing to the vibrant cultural atmosphere of the event. 

These events are pivotal in celebrating diversity, as they provide opportunities for staff to learn, share, and appreciate different cultures. The Tinkling, Art Show, and Merienda offer a platform for artistic expression, cultural exchange, and community-building, while also promoting respect and understanding among employees from various backgrounds. They help cultivate an environment where everyone feels valued and empowered, enhancing workplace morale and strengthening team connections. 

Transforming care with new nursing roles

We are excited to share the development and onboarding of key roles that significantly enhance geriatric care and the overall patient experience. Geriatric Clinical Nurse Specialist (CNS) Philip Garcia, MS, RN, AGCNS-BC, PCCN, and Throughput & Patient Experience Assistant Nurse Manager (ANM) Adrianne Meister, BSN, RN, CCRN are driving these improvements.  

Garica has led the creation of the Geriatric Nurse Champions program, encouraging nurses Becky Nguyen, RN, Christina Taylor, RN, CMSRN,  Tina Pham, BSN, RN, Venice Santos, BSN, RN, Stefanie Nastari, BSN, RN, CPAN, CAPA, Sherrie Domingo, BSN, RN, Mar Win, BSN, RN, CPH, Ayin Chang, BSN, RN, CCRN, Mike Ignacio, MSN, RN, Katherine Li, BSN, RN, Pearl Wilson, BSN, RN, and Peggy Zhao, BSN, RN to complete the Geriatric Resource Nurse (GRN) program through NICHE (Nurses Improving Care for Healthsystem Elders). This initiative empowers nurses with advanced skills to provide exceptional care for older adults, directly improving clinical outcomes and enriching the patient experience. 

Meister collaborates with ANMs and nurse managers across the SSF system to optimize patient flow, enhance throughput, and improve patient satisfaction. This role ensures timely, efficient, and compassionate care for all patients by streamlining care processes and addressing barriers from admission to discharge. 

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Redwood City nurses soar to new heights in their practice

Kaiser Permanente nurses demonstrated their commitment to creating and sustaining a culture of excellence by advancing their professional practice through earning advanced degrees, moving to the next level of the clinical ladder, obtaining national board certification, and graduating from the nurse residency program.

Over 90 nurses attended the nursing professional development day, hosted by the Professional Development Core Council. The event featured four local universities, highlighted the DAISY and PETAL award programs, provided insights into the Career Ladder program, and shared information on obtaining specialty certification to support nurses professional growth.

Nursing degrees earned

Amanda Mann, MBA, MSN, RN, CMSRN
Assistant Nurse Manager, Med/Surg/Telemetry

Kathryn Snow, DNP, RN, MS, SCRN, CNRN
Clinical Nurse Specialist

Nurse Residency graduates

Shirley Chen, MSN, RN
Bethlehem Gebremariam, BSN, RN
Yanyan Xu, BSN, RN
Sara Otaru, BSN, RN

Joe Solar, MSN, RN
Matina Kayastha, BSN, RN
Tsering Sherpa, RN

Board certifications

Hsiu (Maggie) Chuang, BSN, RN, CAPA, CPAN
Staff Nurse III, PACU

Amanda Mann, MBA, MSN, RN, CMSRN
Assistant Nurse Manager, Med/Surg/Telemetry

Lydia Radonic, BSN, RN, GERO-BC
Staff Nurse II, Med/Surg 

Sherri Twardzik, MSN, RN, NEA-BC, CCRN, EBP-C
Magnet Program Director, PCS

Lisa Xu, BSN, RN, CPAN
Staff Nurse III, PACU 

Career Ladder advancements

Clinical Nurse 4

Marie Gerrodette, RN
Staff Nurse IV, Procedure Center

Joanne Leslie, MSN, RN, RNC-NIC
Staff Nurse IV, Special Care Nursery

Janelle Mingming Ferrer, BSN, RN
Staff Nurse IV, Labor & Delivery

Rupinder Sidhu, RN
Staff Nurse IV, Procedure Center

Clinical Nurse 3

Hsiu (Maggie) Chuang, BSN, RN, CAPA, CPAN
Staff Nurse III, PACU

Amanda Mann, MBA, MSN, RN, CMSRN
Assistant Nurse Manager, Med/Surg/Telemetry

Lydia Radonic, BSN, RN, GERO-BC
Staff Nurse II, Med/Surg

Sherri Twardzik, MSN, RN, NEA-BC, CCRN, EBP-C
Magnet Program Director, PCS

Lisa Xu, BSN, RN, CPAN
Staff Nurse III, PACU

Career Ladder Advancements
Staff Nurse III

Yaxian Bao, BSN, RN
Staff Nurse III, Interventional Services

Julie Beckley, BSN, RN
Staff Nurse III, ICU

Rosita Berroya, BSN, RN
Staff Nurse III, Patient Care Coordinator

Raymond Bodestyne, BSN, RN
Staff Nurse III, Procedure Center

Allison Buenaventura, BSN, RN, CNOR
Staff Nurse III, Main Operating Room

Ma. Teresita Castro, BSN, RN
Staff Nurse III, Emergency Department

Maricela Fragoso, BSN, RN
Staff Nurse III, ICU

Kimberly Gorospe-Dedner, BSN, RN
Staff Nurse III, PACU

Selene Gorrell, RN
Staff Nurse III, Labor & Delivery

Hazel Juinio, RN
Staff Nurse III, Emergency Department

Yonghong Ke, MS, BSN, RN, CWON
Staff Nurse III, Wound Care

Shirley Lau, RN
Staff Nurse III, Labor & Delivery

Racquel Lauron, BSN, RN
Staff Nurse III, PACU

Josephine Layo, BSN, RN, CCRN
Staff Nurse III, PACU

Elizabeth Legaspi, BSN, RN
Staff Nurse III, ICU

Tamara Linne, RN
Staff Nurse III, Special Care Nursery

Krystal Macaulay, BSN, RN
Staff Nurse III, Labor & Delivery

Grace Malasan, BSN, RN
Staff Nurse III, ICU

Ian Mopas, BSN, RN
Staff Nurse III, Patient Care Coordinator

Lisa Xu, BSN, RN, CPAN
Staff Nurse III, PACU

Dawn Yep, BSN, RN
Staff Nurse III, PACU

Specialty Training Program Graduates

Perioperative Training Program

Sabrina Alvarez, BSN, RN
Staff Nurse II, NOU

Steven Chow, BSN, RN
Staff Nurse II, OR

Richard Quinonez, RN
Staff Nurse II, OR

Michael Tam, BSN, RN
Staff Nurse II, OR

Caritas Coach Education Program (CCEP) Graduates

Amanda Sayaseng, BSN, RN
Staff Nurse IV, Labor & Delivery

Nasim Karmali, RPh
Clinical Director, Quality Services

Evidence-Based Practice (EBP) Training Programs

Foundations of EBP

Hsiu (Maggie) Chuang, BSN, RN, CAPA, CPAN
Staff Nurse III, PACU

Johanna Dulay, BSN, RN
Staff Nurse II, Med-Tele

Christina Fowlks, MSN, RN
RN Educator, Emergency Department

Maricela Fragoso, BSN, RN
Staff Nurse III, ICU

J’Marc Javelosa, MSN, RN, RNC-NIC
NPD Specialist, Special Care Nursery

Jessica Lam, BSN, RN
Staff Nurse II, Med-Tele

Racquel Lauron, RN
Staff Nurse III, PACU

Latresa Stewart, MSN, RN
NPD Specialist, Perioperative

Lynn Utecht, MAN, RN, CNL
Quality Nurse Consultant

Noel Zeng, BSN, RN
Staff Nurse II, 6N Med-Tele

EBP Immersive

Latresa Stewart, MSN, RN
NPD Specialist, Perioperative

Joanne Leslie, MSN, RN, RNC-NIC
Staff Nurse IV, Special Care Nursery

Christopher Clark Ylanan, MSN, RN
Staff Nurse II, ICU

EBP Fellowship Program

Jennifer Encinas, RN
Assistant Nurse Manager, MCH

Britney Scanlon, RN, IBCLC
Staff Nurse IV, Special Care Nursery

EBP Mentor Training Workshop

Carolyn Leonard, MSN, RN, CNS, RNC-OB, C-ONQS
Clinical Nurse Specialist, Labor & Delivery

Christa Perryman, MS, APRN-CNS, AGCNS-BC
Geriatric Clinical Nurse Specialist

Sherri Twardzik, MSN, RN, NEA-BC, CCRN, EBP-C
Magnet Program Director

Leading a Culture of EBP

Karen Cepero, DNP, RN, NEA-BC, CCRN, CEN
Interim Chief Nurse Executive

Perla Baldugo, MSN, RN, NPD-BC
Nursing Professional Development Director

Leadership Training Programs

Academy for Interdisciplinary Leadership

Yvette Acosta-Coleman, MSN/HCA, RN
Nursing Operations Director, Patient Care Services

Sherri Twardzik, MSN, RN, NEA-BC, CCRN, EBP-C
Magnet Program Director, Patient Care Services

Leading Caring in Healing Environments

Amanda Sayaseng, BSN, RN
Staff Nurse IV, Labor & Delivery

Maricela Fragoso, BSN, RN
Staff Nurse III, ICU

Middle Management Institute

Mark Lee, BSN, RN
Nurse Manager, Med/Surg/Telemetry

Ashley Morris, MSN, RN, RNC-OB, C-EFM
Nurse Manager, Maternal Child Health

Nurses in the OR

Reduction in surgical site infections, perioperative services

In May 2024, the new perioperative leader team partnered with quality and created an interprofessional team to review surgical site infections and opportunities for improvement. Through great teamwork and collaboration, a multiprong approach was established and a comprehensive bundle was established. 

Clinical nurses from the SSI committee reviewed literature, current AORN Guidelines and revised their site-specific skin preps in the operating room with training and return demonstrations. Perioperative nurses reviewed evidence-based practices for preoperative hair clipping and CHG wipe application and applied those skills to practice. 

The interdisciplinary team also developed an OR cleaning grid, educated on instrument point of use care and transportation policy, implemented ATP testing after cleaning operating rooms.  Perioperative medicine, the total joint coordinator and preoperative nurses successfully implemented mupirocin decolonization protocol for targeted surgical cases.  In addition, the committee partnered with Home Health, HBS, ED, and adult family medicine providers to refer surgical site concerns back to the surgeon for management. 

Together, these practice changes have contributed to an overall reduction in surgical site infections over the past five months.  Baseline data is 2.02 offs ratio and post implementation, the rate has reduced to 1.49 odds ratio. 

Group of nurses at a celebration

Team works to reduce falls with Injury 

Falls with Injury observed/expected ratio peaked in October 2023 at 1.92. The falls committee, made up of interdisciplinary team members, participated in a gap analysis to identify gaps in adherence to the fall prevention bundle. 

PDSA cycles were then developed based on what was identified in the gap analysis. Key focus areas were standard work for fall risk/history of falls reviewed on all new admissions and reported out at the daily safety huddle.

Chair alarms were mounted in all patient rooms, fall prevention supplies standardized across units with an increase in par levels. 

Findings from the root cause analysis from all falls with injury events were shared with the clinical nurses via SBAR format.  Education was provided on the correct bed alarm use and the importance of call light responsiveness.  Collaboration between inpatient nursing, emergency department, rehab services, and quality to improve handoff communication between teams. 

The clinical nurse champions rounded on patients and environment, conducting patient interviews and education, identified any opportunities, created solutions, provided peer to peer feedback and knowledge sharing.  To raise awareness and visibility of progress of the falls work, rubber duckies were added to the jar in the breakroom each day the unit went without a fall with injury.  This improvement project has assisted with transforming culture, increasing teamwork, ownership of practice by the clinical nurses on each unit, empowerment of clinical nurses to get involved and create change, and increased staff retention. 

The incredible falls work has been sustained and current data through September 2024 has the falls with injury observed/expected rate at 0.94.  The 5th floor team has just celebrated 365 without a fall with injury on their unit.   

The work was led by: Patricia Mittone MBA, BSN; Wei-Chien Chang, BSN, RN; Sara Stein, BSN, RN; Chavoy Kellogg, BSN, RN; Key Harper, BSN, RN; Linda Ortiz, PT; Virginia Breslo, RN; Shirley Hasson, BSN, RN; Ashley Thompson-Brundidge, MSN, RN; Cyntia Boter MSN, RN; and Alex Quiroga. 

Nurses at the RIA Conference

Nurses present at Research and Innovation Academy Conference

San Rafael Medical Center nurses had three poster presentations on topics such from our NICHE committee, mindfulness, and HAPI prevention at the 2024 Kaiser Permanente Northern California Research and Innovation Academy Conference. 

Each team used evidence-based practice to improve outcomes. In addition, this two-day conference was filled with fantastic sessions on how to publish, leveraging data, conducting a research study, and increasing knowledge on EBP.  Don’t miss out on this wonderful opportunity to attend one of the two days at next year’s conference. 

 

Ribbon cutting for robotics program

New robotics program comes to San Rafael

After attending a robotics workshop in September, the perioperative team began preparing for the launch of the new robotics program in San Rafael. 

Clinical nurse Daniel Domer, BSN, RN, was selected as the robotics service line coordinator in October. Daniel collaborated with colleagues across the region and brought back evidence-based best practices to He then partnered with the local perioperative team to build them for various procedures and specialties for our San Rafael Medical Center surgeons.

The interprofessional team worked seamlessly, with great collaboration and teamwork for a successful program launch. October 3rd, Claude (our robot) finally arrived in the operating room. Staff members completed their modules on the second and third week of October in preparation for the hands-on training by an Intuitive trainer. Staff members were divided into groups to ensure the training included every staff member across all shifts. 

On November 7, 2024, there was a successful launch of the program with the first cases. 

Building this robotics program allows our Marin County patients to receive patient centric, innovative, and cutting-edge robotics procedures close to home instead of having to travel outside of the service area. More than 55 cases have been successfully completed by mid-December 2024. The collaborative efforts of the surgical team and detailed planning have contributed substantially to success, setting a strong foundation for continued growth and innovation.   

The ribbon cutting ceremony for Robotics program pictured above includes Daniel Domer, BSN, RN, robotics coordinator; Dr. Jose Gomez, general surgeon, APIC surgical services; and Jeannette, Surgical Technician. 

(Re) Brilliancy Study helps with compassion fatigue, burnout and trauma

The daily work of bedside nursing care is stressful, and stressors have increased dramatically since the pandemic. Well documented literature points to compassion fatigue, burnout and secondary trauma causing many nurses to leave the profession. Nurses are not recognizing their value and are losing their ability to make authentic connections with patients and peers.

The (Re) Brilliancy study is to assess whether the 8-hour (Re) Brilliancy workshop centered on Dr. Jean Watson’s Caring Science theory provides an authentic connection by increasing compassion, satisfaction and self-compassion in bedside nurses and nurse leaders. This study investigates whether there will be a decrease in burnout and secondary traumatic stress in this population group. 

 

Nurse with a young patient

Championing pediatric safety: Uncovering the hidden clannges of emergency department triage

In a pivotal study, San Rafael Emergency Department (ED) leaders Tina J. Vitale McDowell, MSN, RN, CPEN, PECC, and Dana Sax, MD, have brought to light critical insights into the accuracy of triaging pediatric patients in the ED. Their research, published in JAMA Pediatrics, reveals a troubling trend: nearly 60% of pediatric ED visits are over triaged, and 7% are under triaged, leading to significant consequences for patient safety, throughput, and the quality of care. Through their collaborative efforts, Vitale-McDowell and Sax are championing improvements in pediatric care that are essential for protecting our young patients. 

 “This work is vital to support pediatric readiness and care in our EDs,” said Vitale-McDowell. “It underscores our ethical responsibility to improve pediatric triage and ensure the safety of our most vulnerable population.”

A collaborative effort is now underway involving Regional Quality, Maternal Child Health, Pediatric Emergency Medicine, and the Division of Research to further examine the impacts of mis triage. To understand the challenges faced during triage, front-line staff from all 21 NCAL ED facilities are providing their insights.

“Emergency department triage is inherently a very challenging job. Triage nurses are asked to make triage assignments with limited time to take a history or review a chart, while simultaneously managing a busy waiting room and acting as the liaison between the waiting room and the back of the ED,” explained Sax. “We are learning more about how triage is currently done, how it impacts patient outcomes and ED operations, and we can better support our front-line triage nurses in this difficult but critically important task of sorting patients on ED arrival.”

The focus ahead will be on refining triage processes to better safeguard patient safety and reduce health care disparities. The insights gained from these initiatives are instrumental in supporting our triage nurses, enhancing the care we provide to pediatric patients.

“This collaborative work is paving the way for more accurate and equitable care in our emergency departments, ensuring that every child receives the attention they need when they need it most,” said Vitale-McDowell. 

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