Our Intensive Care Unit Practice Council introduced a Welcome Packet in our 20-bed neuro-surgical/trauma intensive care unit (ICU) designed to improve communication and clarify expectations through a standardized approach. It addresses the uncertainties patients, and their families face regarding the recovery process and specific procedures. The Welcome Packet includes detailed information and encourages active involvement and shared decision-making in care plans. The pilot program, implemented from July to August 2024, involved educating ICU nurses and re-surveying patients and families. The results indicated significant enhancement in clarity regarding care plans and the steps necessary for transitioning out of the ICU, ultimately improving patient and family satisfaction with ICU care.
