Richmond Medical Center
A message from Colleen Burckin, DNP, NE-BC
Director of Nursing and Clinical Practice
It’s important to pause and reflect upon what we accomplished and how we grew as a nursing community in 2024.
I am immensely proud of the high level of care that the East Bay Nurses provide to our patient population, but I am equally proud of the commitment you demonstrate daily to advocate for the diverse needs of our most vulnerable in the community. Your unwavering commitment to providing exceptional care is evident and your drive to improve quality and patient safety has set a benchmark for nursing excellence.
In pursuit of these high standards in 2024, we invested in the professional development of our nurses through innovative, targeted programs that aim to close nurse-identified knowledge and skill gaps. These programs include our TPMG RN Leadership Academy, Injection Connection Quarterly Education for LVNs and NP Peer Education Day.
We saw a significant increase in the number of new Staff Nurse (SN) 3/4 and Nurse Practitioner (NP) 3 awardees. Many RNs successfully transitioned from SN3 to SN4 in 2024. This success was supported by lead RNs and NPs across TPMG and KFH that came together to re-imagine what exceptional clinical ladder mentorship could look like and developed tools to support an applicant’s success. In addition, we saw many nurses, RN Leaders and NPs accomplish academic goals such as BSN to MSN, MSN to DNP and RN to FNP.
Quality and Safety are always a focus for nursing and this year was no exception. The Nursing Quality Forum in RCH supported the Pinole MOB with a Skills Fair that provided education and training in topics such as infection prevention, medical emergency management and hazardous waste disposal. In our RCH and OAK Emergency Rooms, nurse-engagement in quality improvement projects resulted in significant, positive patient outcomes. These included a reduction in door to EKG time to within 10 minutes of arrival and decreased admission rates for patients in sickle-cell crisis. Nurses in the ED also developed and implemented an ultrasound guided IV-start training and competency program that has resulted in improved success with difficult IV starts.
Our journey to nursing excellence will continue in 2025 by building on what we have accomplished and exploring new opportunities for growth in areas, such as, nursing research and evidence-based practice. Nurse-led committees, such as the Magnet Nursing Governance Counsels, will continue to drive progress in quality and patient safety and support nursing professional development and growth, while upholding the highest standards of the profession.
Thank you for your hard work and dedication to improving the health and well-being of our East Bay members.
“Honestly this was the best care I’ve received in a hospital and I’d love to see the hospital receive more recognition. I can tell they worked with what resources they had without complaints… and the care and the staff at this location are top tier. I’ve had a C-section at other hospitals and this visit topped that.”
—A.P.
About Richmond Medical Center
We are recognized as a top hospital in our community and honored for quality, patient safety and advanced medical care by industry and media organizations.
2024 By the Numbers
308
Registered nurses
#
Nurses hired
#
Nurse residents hired
0.6%
Average turnover
12%
Board certified nurses
33%
Associate’s degree in nursing
54%
Bachelor’s degree in nursing
11%
Master’s degree in nursing
2%
Doctorate degree in nursing
3
Conference posters & presentations
2
New Caritas Coaches
1
Evidence-Based Practice graduates
Transformational Leadership
Fostering a culture of innovation and adaptability to evolve the way we provide care.
Celebrating our Richmond nurses
Through our awards programs, we recognize nurses and care partners who exemplify excellence and provide high-quality, compassionate care to our members and patients.
Affirmation cards for nurse well-being
Tia Newell, MSN, BSN, RN, NEA-BC, Interim Associate Chief Nurse Executive at Kaiser Permanente Richmond Medical Center, applied for and received a grant from KP Region to support an affirmation cards initiative for nurses’ well-being.
Murals that bring calm to breakrooms
Angela Davis, RN Manager of the 3 North unit at Richmond advocated for murals in the breakrooms. They were each successfully installed in floor-to-ceiling beach and other relaxing scenes in 2024.
Advancing workplace safety for our team
Richmond’s nursing leaders championed workplace safety through impactful initiatives.
“Richmond Can Do It!” Magnet journey theme draws inspiration from the community’s history
The hospital’s origins at the Rosie the Riveter Homefront during World War II inspired nurses along their journey to excellence.
Structural Empowerment
Empowering nurses to actively contribute their ideas and suggestions to help achieve organizational goals and enhance health outcomes effectively.
Celebrating the Richmond community, culture, and care in 2024
Discover how Kaiser Permanente Richmond celebrated community, culture, and care in 2024. From volunteering to cultural events, our nurses and staff led initiatives that fostered inclusion and strengthened community ties. Dive into the highlights of our year and see how we're making a difference together.
A Kaiser Permanente Richmond nurse’s global pilgrimage to provide compassionate care
Discover how Kaiser Permanente Richmond nurse Annabelle Muli, BSN, RN, brought compassion and excellence to the St. Bernadette Supportive Care Pilgrimage in France. Her journey to Lourdes exemplifies holistic care on a global scale, showcasing the heart of nursing in action.
Exemplary Professional Practice
Utilizing evidence to deliver care that aligns with Kaiser Permanente’s mission and vision, and our nursing Professional Practice Model.
The Culture Closet: A pilot program toward culturally competent care at Kaiser Permanente Richmond
Explore how Kaiser Permanente Richmond’s Culture Closet pilot is advancing culturally competent care. Led by Tia Newell, MSN, RN, NEA-BC, and Kareen Turner, MS, RD, this innovative program equips nurses with resources to better connect with patients' cultural needs, fostering respect and understanding. See how it’s making an impact.
Care without delay: Streamlining patient flow at Kaiser Permanente Richmond
See how Kaiser Permanente Richmond’s Care Without Delay team and ADT Nurses are transforming patient flow. By streamlining transitions and ensuring timely care, they’re improving outcomes and supporting the community, even during peak demand. Discover how teamwork and innovation make a difference.
Keeping stroke at bay: Kaiser Permanente Richmond’s stroke committee’s educational outreach events
Learn how Kaiser Permanente Richmond’s Stroke Committee is advancing community health. Their outreach events provided stroke education, screenings, and personalized guidance to hundreds, empowering participants to act FAST and manage their health. See how these efforts are making a lasting impact.
New Knowledge, Innovation & Improvements
Continually evolving to advance patient care rooted in evidenced-based practice, research, and innovation.
Advancing nurse excellence through research and evidence-based practice
Richmond nurses are leading research and evidenced-based initiatives.
Kaiser Permanente Richmond nurses shine at the Magnet® Conference 2024
Kaiser Permanente Richmond nurses swapped trick-or-treating for transformative learning as they joined over 14,000 nursing professionals in New Orleans for the 2024 Magnet Conference.
Nurses involved in innovating care spaces in Richmond’s emergency department
Faced with the constant challenge of an overflowing emergency department, Kaiser Permanente Richmond’s emergency nurses took the lead in redesigning workflows to maximize space and efficiency.
Nursing-related technology innovations
Jovie Jabla, MSN, RN, CCRN, VA-BC, acting as interim nursing professional development specialist, implemented mobile vital signs and B-Braun technology to improve accuracy in documentation, eliminate inefficiencies, and improve medication…
Empirical Quality Outcomes
Demonstrating the impact Kaiser Permanente nurses are making in the lives of our members, patients, and communities we serve.
Count on us: Nursing excellence in action
Kaiser Permanente Richmond’s Medical Center has an exceptional report card for nursing sensitive indicators in 2024, exceeding the national benchmark in all units over half the time.
Enhancing patient experience through My Medication Matters
Vivian Ochiagha, MSN, CMSRN, led a revamp of Kaiser Richmond’s My Medication Matters initiative, ensuring patients receive clear, accessible information about their medications, including usage, side effects, and safety.