Following review of staff injuries within the department and the People Pulse Workplace Safety Index score, the Home Health leadership team explored new and innovative ways to have central communication to keep the multidisciplinary team safe. To address these challenges, KP SRO’s Home Health Department has implemented several strategies to foster effective communication and maintain alignment with organizational goals.
Recognizing the potential of the Learning and Engagement System (LENS) to enhance workplace safety and team coordination, the Home Health leadership team at KP Santa Rosa decided to pilot the system within their department. LENS offers a centralized platform for disseminating critical updates, including safety protocols, equipment use guidelines, and alerts about potential hazards. By integrating this tool, the department aims to address gaps in communication that may contribute to staff injuries and improve overall safety culture.
Regular interdisciplinary team huddles are conducted virtually utilizing the LENS board to provide updates, share case studies, and discuss departmental initiatives. These huddles ensure that all team members, regardless of their geographical location, are informed about changes in care protocols and organizational priorities.
The interactive features of LENS allow team members to share feedback, report incidents, and participate in virtual huddles, fostering a collaborative environment despite the decentralized nature of their work. For example, a nurse encountering a safety hazard in a patient’s home can quickly log the issue into LENS, ensuring that other team members are promptly informed and can take precautions.
Preliminary results from other KP facilities using LENS have shown promising outcomes, including a reduction in workplace injuries and improved staff satisfaction scores. By implementing this system, KP Santa Rosa’s Home Health Department is poised to enhance not only team safety but also the overall efficiency and quality of patient care.